Resources & Support for Families
Whether you are just exploring ABA or already receiving services, these resources are here to help you navigate the journey with confidence.
Intake Form
Ready to get started? Complete our secure online intake form and our team will reach out within two business days.
Start IntakeAccepted Insurance
We accept most major Massachusetts insurance plans. Check whether yours is on the list and learn about the authorization process.
View ProvidersPatient Rights
Every family has rights and responsibilities when working with us. Review them here before your first session.
Read Your RightsWhat to Expect
New to ABA? Walk through the intake-to-services journey step by step so you know exactly what comes next.
See the JourneyOur Services
Explore the ABA services we offer — comprehensive, focused, caregiver training, and assessment — and which might fit your family.
Explore ServicesContact Us
Have a question that isn't answered here? Reach out by phone, email, or our contact form. We're happy to help.
Get in TouchPatient Rights and Responsibilities
Every family who works with Aspire Behavioral Academy — current or prospective — has the following rights and shares the following responsibilities. A printable version is provided at intake and is available on request at any time.
You have the right to…
- 01Safety and dignityTo be safe and free from abuse, neglect, or mistreatment, and to be treated with respect at every interaction.
- 02Clear, timely communicationTo receive prompt responses and to have things explained in language you understand.
- 03A voice in careTo participate in decisions about your child's treatment goals and plan.
- 04Informed providersTo know the qualifications and experience of the people working with your child.
- 05Informed consentTo give — or decline — consent to services, and to have services and any risks clearly explained beforehand.
- 06The right to withdrawTo stop or pause participation in services at any time, without fear of retaliation.
- 07Quality careTo receive evidence-based ABA services delivered to a high standard.
- 08Continuity of careTo experience consistent care and to receive reasonable notice and referral support if services need to change.
- 09Privacy and confidentialityTo have your child's protected health information kept private and handled in line with HIPAA.
- 10Access to recordsTo see and request copies of your child's records, and to ask for corrections.
- 11Transparent billingTo understand what you may owe and to receive clear, accurate billing.
- 12Least-restrictive careTo receive the least intrusive, least restrictive approaches appropriate to your child's needs.
You're asked to…
- 01ParticipationAttend scheduled meetings and training sessions, and provide input on goals and progress.
- 02ConsistencyFollow through with recommendations and strategies provided by the team.
- 03CommunicationMaintain regular communication with the supervising BCBA and technician team.
- 04EnvironmentEnsure a safe, structured environment for in-home sessions, or provide timely transportation for clinic-based sessions.
- 05ConfidentialityProtect the privacy of other clients and staff at all times.
The Fine Print, in Plain Language
Notice of Privacy Practices
Our Notice of Privacy Practices describes how we may use and disclose your protected health information, and how you can access and control that information under HIPAA. A printed copy is provided at intake.
Read our Privacy PolicyNon-Discrimination Policy
Aspire Behavioral Academy does not discriminate in employment or in service delivery on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, age, disability, veteran status, marital status, or any other protected category.
Read our patient rightsMarketing & Advertising Standards
We portray our services and our clinicians' credentials accurately. We do not solicit testimonials from current patients or families, and we do not use protected health information in advertising under any circumstances.
Read marketing policyEmployment Opportunities
Aspire Behavioral Academy is hiring BCBAs, RBTs, and behavior technicians. Our application includes the standard EEO and at-will-employment disclaimers and is reviewed without regard to protected status.
View open rolesGrievance & Feedback Process
Concerns can be raised in person, by phone, or in writing to the Clinical Director. We acknowledge grievances within two business days and respond in writing within fourteen days.
Submit feedbackBACB Ethics Code Adherence
All clinical staff at Aspire Behavioral Academy adhere to the Behavior Analyst Certification Board (BACB) Ethics Code for Behavior Analysts. Concerns regarding clinician conduct may be reported internally or directly to the BACB.
Visit BACB.comAccepted Insurance Providers
We accept most major Massachusetts insurance plans, including:
Everything we share with you
We give every family these at or before the start of services, and they stay available here so you never have to ask us for a copy.
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01Patient Rights & Responsibilities What you can expect from us, what we ask of you, and how to raise a concern.
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02Notice of Privacy Practices How your child's health information is used and shared, and the rights you hold over it.
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03Caregiver Handbook Our services, what to expect from treatment, and the policies that shape day-to-day care.
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04Fee Disclosure & Service Agreement Transparency How fees are disclosed, how insurance is billed, and your right to request our fee schedule at any time.
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05Complaint & Grievance Policy How to raise a concern, how we respond, and your right to escalate outside Aspire.