What to Expect
Starting ABA services can feel overwhelming. Here is a clear, step-by-step look at what happens from your first call to your child's first session — and beyond.
Reach Out
Call or fill out our intake form. A member of our intake team will contact you within two business days to answer your questions and gather initial information.
Submit Documents
Share relevant documents such as your child's diagnostic evaluation, insurance card, and physician referral. This helps us understand your child's needs and verify coverage.
Assessment
A Board Certified Behavior Analyst conducts a comprehensive behavior-analytic assessment to understand your child's strengths, needs, and the goals your family prioritizes.
Treatment Plan
Your BCBA builds an individualized treatment plan, reviews it with you, and obtains your informed consent before services begin. You are part of every decision.
Meet Your Team
You are introduced to your child's Behavior Technician(s) and begin building the therapeutic relationship that will carry through every session.
Begin Sessions
Services begin at the agreed-upon intensity and setting. Data is collected every session, and your BCBA reviews progress regularly — adjusting the plan as your child grows.
How long it takes to get started
Our Intake Coordinator reviews every completed intake form and responds within two business days. A follow-up call then confirms your details, verifies your insurance, and discusses next steps for scheduling an assessment once insurance authorization is in place.
If there is a wait
- If we are not able to begin services straight away, we will tell you and place your family on our waitlist.
- Families on the waitlist receive a status update at least every 30 days, even when nothing has changed.
- Families waiting longer than a month are re-offered relevant community and educational resources for support in the meantime.
Your right to timely care
You have the right to timely access to care. If we cannot deliver the level of service your child needs — because of capacity, staffing, or scope — we will tell you plainly and offer referrals to suitable alternatives wherever they are available.
This is one of the rights we commit to. You can read the full set on our Patient Rights & Responsibilities page.
Have questions about the process?
We're here to help. Reach out and our intake team will walk you through every step.
Contact Us