Privacy Policy

Notice Regarding Updates

We may update this Privacy Policy from time to time. If we make a material change, we will post a link to the updated terms on our website and, where appropriate, notify Users by email. You may store, print, or otherwise save this Policy and any amended version. Changes take effect when notice is provided and apply to information we maintain, use, or disclose after that notice. If you do not agree to a change, discontinue use of the Site and Services.

Responsible Entity

Aspire Behavioral Academy (“we,” “us,” “our,” or the “Company”) may process User Personal Data in accordance with this Privacy Policy. If we process Personal Data on behalf of a third party that is not our agent or affiliate, that third party’s privacy policy may apply instead. Questions about this Policy may be sent to info@aspirebehavioralacademy.com.

Links to Other Sites

Our Site may link to websites or services owned or operated by third parties (“Third-party Services”). Information you provide to a Third-party Service, or that it collects, is governed by that third party’s privacy policy. We are not responsible for the content, privacy, or security practices of Third-party Services. We encourage Users to review the privacy policies of every Third-party Service they access.

What Personal Data Do We Collect?

We may collect Personal Data, including healthcare information or protected health information, as needed to provide the Services and as permitted or required by applicable law.

Demographic Data

We may collect information such as your name, email address, telephone number, and other contact details so that we can respond to you and deliver services. Parents or guardians may also provide information about a child, such as date of birth, gender, school, and address, where it is needed to assess and deliver care.

Insurance and Billing Data

The Site does not take payments. Through the intake form we may collect insurance details — such as your plan, member ID, group number, and images of your insurance card — so that we can verify coverage and bill your plan for services. Any payments you make to us are handled outside this Site.

Support Data

If a User contacts us for support or to lodge a complaint, we may collect technical or other information from log files and similar technologies, some of which may qualify as Personal Data, such as an IP address. We use this information for troubleshooting, customer support, software updates, and service improvement. Calls may be recorded or monitored for training, quality assurance, customer service, and reference purposes where permitted by law.

Device, Telephone, and ISP Data

We may use common information-gathering tools, including log files, cookies, web beacons, and similar technologies, to automatically collect information from a computer or mobile device. This may include an IP address or proxy-server address, device and application identification numbers, location, browser type, internet service provider or mobile carrier, pages and files viewed, searches, operating-system and system-configuration information, and timestamps associated with usage. We use this information to analyze trends, improve Services, and support security and reliability.

Health and Site Data for Parents and Guardians

In addition to demographic information, we may collect information about a child’s health conditions, age, sex assignment at birth, gender, height, weight, medical history, symptoms, Site activity, and communications with the healthcare provider delivering services. We collect this information to provide Services and to give an authorized healthcare provider the information needed to provide treatment.

How Will We Use Your Personal Data?

We process Personal Data based on legitimate business interests, to provide Services, to comply with legal obligations, and with a User’s consent where consent is required. We use or disclose Personal Data only when legally permitted, legally required, or necessary to fulfill the purposes described in this Policy.

Examples of these purposes include:

• Responding to an enquiry, intake submission, or job application you send us;
• Fulfilling obligations under our services agreement with you;
• Verifying insurance coverage and billing your health plan for services;
• Properly storing and tracking data within our systems;
• Responding to lawful requests from public authorities and complying with applicable laws, judicial proceedings, or court orders;
• Protecting our rights, privacy, safety, and property, and those of the families we serve and others;
• Handling technical-support and other requests;
• Managing and improving our operations and Site functionality;
• Evaluating service quality, identifying usage trends, and improving your experience; and
• Keeping the Site safe and secure.

Where Is Personal Data Processed?

Personal Data collected through the Site is stored on cloud-based servers in the United States, and may be transmitted to service providers who store or maintain data on their own secure servers on our behalf.

Will We Share Personal Data with Anyone Else?

Service Providers and Business Partners

We may share Personal Data with a limited number of service providers and other third parties that help us operate the Services. These partners may provide data hosting, IT, customer support, payment processing, or similar services. We require them to protect Personal Data and use it only for the limited purposes for which it is shared.

Legal, Safety, and Enforcement Matters

We may share Personal Data when reasonably necessary to comply with legal processes or enforceable governmental requests; investigate conduct that may violate this Policy or applicable terms; or bring legal action against a person who may be harming the rights, property, or safety of Aspire Behavioral Academy, its Users, or others.

Professional Advisors and Corporate Transactions

We may share information with professional advisors, such as lawyers, auditors, accountants, or banks, when we have a legitimate business reason to do so. Information may also be transferred in connection with a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of the Company’s business, assets, or stock, including a bankruptcy or similar proceeding.

Healthcare Providers, Caregivers, and Authorized Third Parties

For treatment purposes, we may share information entered into the Site and reports generated by the Services with a child’s authorized healthcare provider. We may also share information with a third party or caregiver when a parent or guardian directs us to do so. A parent or guardian may request that access be limited by contacting us at info@aspirebehavioralacademy.com.

If we plan to share Personal Data with a third party other than as described here, we will provide notice at the time of collection or transfer when required and provide available choices regarding the transfer.

How Long Do We Retain Personal Data?

We retain Personal Data for as long as we are providing services to your family, and afterwards for the period required by applicable healthcare record-retention law. The actual retention period depends on the type of information, contractual commitments, and applicable law. We keep information only as long as necessary for the purpose for which it was collected, unless longer retention is required or permitted for a legitimate business purpose. At the end of an applicable retention period, we will remove information from our databases and ask relevant service providers to remove it from theirs where appropriate. If technical limitations prevent complete deletion, we will take reasonable measures to prevent further processing. We may retain anonymized information indefinitely.

Once information has been disclosed to a third party, we may not be able to access it or compel that party to delete or modify it. Written deletion requests may be directed to info@aspirebehavioralacademy.com.

Do Not Track Signals, Cookies, and Other Technologies

We may use cookies, log files, and similar technologies to keep the Site working correctly — for example to keep a part-completed intake form available to you if you return to it — and to understand how the Site is used. You may disable cookies through your browser settings, but some features, including saving an intake form in progress, may then not work properly. At this time, we do not respond to browser “Do Not Track” or “DNT” signals.

We do not use cookies to retrieve information unrelated to your use of the Site.

How Do We Protect Personal Data?

We are committed to protecting the security and confidentiality of Personal Data. We use a combination of reasonable physical, technical, and administrative safeguards intended to protect information in our possession or control from unauthorized access, use, disclosure, alteration, or destruction. These measures may include authentication, encryption, backups, and access controls, as appropriate to the Services and applicable law.

No internet transmission, whether wired or wireless, can be guaranteed to be completely secure. By using the Services, Users understand that information they transmit may be subject to risks outside our control. If we learn of a security concern, we may attempt to notify affected Users and share protective steps, where appropriate and as required by law, using contact information Users have provided or an in-Site notice.

How Can Users Protect Their Personal Data?

Users are responsible for protecting information stored on their own devices and removable storage. We recommend using device-level protections such as password protection, encryption, and remote-wipe capabilities. We will never send an email asking for confidential information such as account numbers, usernames, passwords, or Social Security numbers. If you receive a suspicious message that appears to be from us, do not respond, click links, or open attachments; contact us at info@aspirebehavioralacademy.com.

Users should take reasonable precautions to protect their user ID, password, and account information and should promptly notify us if they suspect unauthorized use, disclosure, or another security concern.

User Rights

Subject to applicable data-protection laws, Users may have rights to:

• Access Personal Data held by us;
• Request erasure or deletion of Personal Data where permitted by law;
• Receive concise, transparent, intelligible, and accessible communications about processing;
• Request restriction of processing where permitted by law;
• Object to certain processing, including direct marketing where applicable;
• Request transfer of Personal Data to a third party where technically feasible;
• Receive Personal Data in a structured, commonly used, machine-readable format;
• Lodge a complaint with an appropriate supervisory authority;
• Request correction of inaccurate or incomplete Personal Data; and
• Object to decisions based solely on automated processing where applicable law provides that right.

Where our processing is based on consent, a User may withdraw consent at any time without detriment, subject to applicable law. To exercise a right, contact info@aspirebehavioralacademy.com.

How Can Users Update, Correct, or Delete Personal Data?

You may request changes to your email address or other contact information by contacting info@aspirebehavioralacademy.com. To comply with certain requests to limit our use of Personal Data, we may need to stop providing parts of our services. Requests to correct or amend your child’s health records are handled under our Notice of Privacy Practices.

Can Users Opt Out of Communications?

We do not market third-party services without consent. Some communications about a User’s account or the Services may be necessary and may not be optional. Users may manage other communications through their email-client settings or by contacting us where an opt-out option is available.

Information Submitted by Minors

If a child is under 13, a parent or legal guardian must provide consent before allowing the child to use the Site where applicable. The Site does not permit children or other Users to make information publicly available. Parents and legal guardians may request review or deletion of their child’s Personal Data, or refuse further collection or use, by contacting info@aspirebehavioralacademy.com.